Customer Service For Townhouse Associations

As I think about customer service, it seems like such a generic and overused term today. Googling "customer service" in quotation marks resulted in 378 million responses. Googling "townhouse customer service" brought 3 responses, one in England, one in Illinois and one in Washington, none in Minnesota. Sounds like an opportunity for a resourceful manager! Googling, by the way is not something construction workers do to women on work sites. If you don't know what it is, come see me after the session.

OK, so why customer service? You might have heard that everyone is our customer. That clients are customers, that employees are customers, that vendors are customers. Everyone else is really a customer! Your panelists are actually going to cover all of those areas. So it's all about others, but the following simple sentence puts it all into perspective for me, maybe it'll be meaningful to you: "The entire world, with one minor exception, is made up of others" So, with that, why do I think that these people are experts?

I want to learn from people that are knowledgeable, show hard work and commitment. This group taught me about this during their preparation for today's meeting!In preparation for this 2 hour seminar, I received better communications and planning than I did from my business accountant for all of last year. That sounds like a panel of experts! Thinking about communications with customers, Holly set a new example for me. When I sign an email or a letter, it's "steve" and maybe a phone number. She'll be focusing on The Balance Between Technology and the Human Touch.

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